Quality

We have always adhered to the business philosophy of "ensuring efficiency through management and expanding the market through quality" to win the market,Our company has passed ISO9001 international quality system certification since 2003，Indicating that "Huier" has achieved sustained and stable production that meets international standards, ensuring and satisfying customer satisfaction and needs, and has taken a solid step towards international integration。

Our equipment warranty period is 12 months after final acceptance or 18 months after delivery, whichever comes first.
During the warranty period, if any damage is caused by product quality issues, our company will provide free on-site service and replace damaged parts and components (excluding vulnerable parts) free of charge.

The purpose of after-sales service management is to standardize after-sales service work, meet user needs, ensure that users can maximize their benefits when using our company's products, improve user satisfaction and trust in the products, increase product market share, and develop after-sales service management systems and workflows.

According to the requirements of the contract and technical agreement, the after-sales service will provide free repair or replacement of corresponding spare parts for users during the warranty period if various malfunctions or parts are damaged due to quality issues in product manufacturing, installation, and materials. For products outside the warranty period, appropriate cost fees will be charged through sales personnel quotations (including spare parts, labor costs, etc.). Our company is equipped with an elite after-sales service team, which will quickly and decisively eliminate faults to satisfy customers.

The standards and requirements for after-sales service: After sales service personnel must establish the concept of customer satisfaction inspection service standards, make every effort to serve customers, and never allow conflicts or arguments with customers. Actively, enthusiastically, and patiently answer various questions raised by users during service, impart maintenance awareness, patiently explain user issues that cannot be explained, and promptly report to the after-sales service headquarters for assistance in resolving them. Service personnel should behave in a civilized manner, treat others politely, provide proactive service, and establish good relationships with users. Upon receiving service information, respond within 2 hours and resolve within 24 hours. If on-site service is required, arrive at the site within the time specified by the customer to fulfill our commitment to the customer. Service personnel should accurately diagnose and promptly repair product malfunctions, and not allow the same problem to be repaired repeatedly. After completing their work tasks, service personnel must carefully fill out the "After sales Service Form" and ask customers to fill out the After sales Service Satisfaction Survey Form.